Refund Policy

We want every family to feel confident enrolling with Torus Chess Academy. This Refund Policy sets out the terms under which payments may be refunded or credited.

1. Free Trial Assessment

The initial trial assessment is offered free of charge. No payment is taken and therefore no refund applies.

2. Cooling-Off Period

If you change your mind after enrolling in a paid programme, you may request a full refund within 7 calendar days of your first paid class, provided that no more than one class has been attended. Requests made after the cooling-off period will be considered at our discretion under the terms below.

3. Monthly Subscriptions

• Cancellation: You may cancel a monthly subscription at any time before the next billing date. Cancellation takes effect at the end of the current billing period.
• Refunds: No refund is issued for the current month once the billing cycle has commenced, unless a class cancellation by the Academy remains unresolved (see Section 6).
• Missed classes: Classes missed by the student are non-refundable. We encourage parents to reschedule in advance (see Section 5).

4. Term & Annual Plans

• If you cancel a term or annual plan within 30 days of purchase and fewer than 20% of sessions have been used, a pro-rated refund will be issued for unused sessions minus a 10% administrative fee.
• After 30 days or once more than 20% of sessions are used, no refund is available; however, remaining session credits may be used within 12 months.

5. Rescheduling

Students may reschedule a class with at least 24 hours' notice via the parent portal or by emailing support@toruschessacademy.com. Rescheduling is subject to coach and slot availability. Classes cancelled with less than 24 hours' notice are forfeited and non-refundable.

6. Academy-Initiated Cancellations

If the Academy cancels a scheduled class (due to coach unavailability, technical failure, or other circumstances), we will offer the student:

• A replacement class at a mutually convenient time, or
• A session credit applied to the next billing period.

If we are unable to arrange a replacement within 14 days, a refund for that session will be issued upon request.

7. Technical Issues

Where a class is significantly disrupted (more than 15 minutes of lost time) due to a fault on our side, we will offer a partial make-up session or pro-rated credit at our discretion.

8. Exceptional Circumstances

We understand that unexpected life events occur. Requests for refunds outside the above terms due to medical emergencies, bereavement, or other exceptional circumstances will be considered on a case-by-case basis. Please email refunds@toruschessacademy.com with supporting documentation.

9. How to Request a Refund

To request a refund:

1. Email refunds@toruschessacademy.com with your name, student name, invoice or transaction reference, and reason for the request.
2. We will acknowledge your request within 2 business days.
3. Approved refunds are processed within 5–10 business days to the original payment method.

10. Changes to This Policy

We may update this Refund Policy periodically. The current version is always available at this URL. Changes will not affect purchases made before the revision date.

11. Contact

For refund queries:
Torus Chess Academy
Email: refunds@toruschessacademy.com